The Big Book of Customer Service Training Games

209 pages | 1998 | PDF | 2 Mb Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. Links (2 Mb) Quote:http://rapidshare.com/files/103177898/The_Big_Book_of_Customer_Service_Training_Games_www.softarchive.net.rar